Right of withdrawal
In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, where not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or waive the right to provide the services and obtain reimbursement of the price already paid in advance payment office.
Mode of operation: To this end, the Customer must contact the Seller within 14 days of delivery of the products or within the 14 days following the purchase of the services, sending a communication via registered mail with return receipt (at the address Via G.La Farina, 11 - 90141, Palermo), containing all the necessary and useful information for a correct processing of the refund and refund procedure. This communication must necessarily contain all of the following: a. the express will of the Customer to withdraw from all or part of the purchase contract; b. the number and copy of the document (invoice - transport document) proving the purchase of the order with respect to which it intends to exercise the right of withdrawal; c. the description and codes of the Products with respect to which the right of withdrawal is exercised. The re-credit, including shipping costs, will be made by the Seller within 14 days of receipt of the communication via registered letter with return receipt. mentioned above.
Following receipt of the communication by which the Customer communicates his intention to exercise the right of withdrawal, the Seller, having verified the correspondence to the aforementioned requirements, will agree, also via e-mail, with the Customer the modalities with which to carry out the return of the products.